Yiwu Koray Ornaments Co.,Ltd

** Returning Policy**:
1.Defective Products. We will accept returns on website purchases within one week of delivery arrival. All defective products can be returned for refund or replacement, we also will be responsible for the return shipping cost. The customer is liable to confirm with us for a advisable shipping method. The defective products can be refund or replaced as soon your returned beads arrives.
2.Non-defective Products. Products that are not defective can be returned for replacement, even if just for the product is unsatisfactory for the application, but must apply within 5 days from the arrival date of shipment. The customer should be responsible for all shipping costs and all taxes.

Prior to returning the product, contact us customer service department for a Return Authorization. All products returned to us must be securely packaged in the proper shipping materials and reach us without damage and please note that the parcel is for 'return products' Prior to returning the product, contact us customer service department for a Return Authorization. All products returned to us must be securely packaged in the proper shipping materials and reach us without damage and please note that the parcel is for 'return products'.

**Discount Policy**:
Single Order Discount Due to the condition that customers who place Large Order with us, we also offer one-off discount to them. Please check the following details for the discount policy about the large single order.
Discount policy only for Bank wire transfer(TT), Western Union & Moneygram.
If discount promotion being offered, this single order discount would not be effective.



Please be kindly noted that:
1. The order discount is only for the goods cost but not shipping cost.
2. The order discount is only used to the goods which isn't on sale-promotion.

**Processing Services**:
1. Packing and Dividing Jewelry findings Bracelet, Earring, Necklace, Jewelry Set--We will making different styles which Charge varies based on the complexity of items. For details, please contact with our service staff. Wholesale beads and Findings--we will especially arrange workers to divide and pack them according to your requirement. Please refer to the attachment of Jewelry Findings Processing Services Fee Table.
2. OEM processing services We can offer OEM production services with a wide range from stocking raw material to the production according to the sample or relevant pictures you provide. Please feel free to contact with korayornament@gmail.com if you have any question about our OEM production services.

**Regarding Complaint**:
Once you receive the packages, please check with the below points for attention:
1.Package Checking Please confirm if the quantity of arrival packages is same as the shipment bill write and the integrality of the packages, don't sign for if there is any problem; Please confirm if the quantity of arrival packages is same as the shipment bill write and the integrality of the packages, don't sign for if there is any problem;
2.Goods Checking Please check the goods once you receive them, referring to packing list in each carton;
3.Valid time for Complaint Please make sure to submit your complaint within 7 days after you receive the goods, if exceed 7 days we are unable to deal with the problem for you. When you submit the complaint, in order to save time for a quick solution, please advise us what the detail problem is and advise us the detail quantity, also clear pictures of all the imperfect items once time.

Sorry for the inconvenience of you collecting these necessary information:
1.Damage, Quality, Color Problem If the items you received have Damage, Quality or Color problem, please send us close-up pictures to show the detail of all faulty goods and advise us the detail quantity.
2.Size problem If the goods you received is in wrong size, please send us pictures of the items together with calipers or ruler to show the size you received.
3.Missing If you doubt any item missing, please double check if the item was ignored in some corner; if any item is short, please check the weight and inform us.

**OEM & ODM service**:
1.Produce according to your samples or design: Customer can send samples to our company freely, we will make items exactly same as your sample. If you have any request to make some changes, please also tell us, we can produce according to your requirement. Customer also can send us the drawing picture of your design with the request of size, material, color and so on, we will produce sample and quote to you in about one week.
2.Design and produce according to your idea: If you have a good idea of the products, welcome to tell us the details, our designer will design several samples for you accordingly, so we can choose the best one from them. If you are not satisfied with samples, please give us advice for changes, we will reproduce until you satisfied.
3.Produce for your brand: Once the products and design are confirmed, you can send us the logo of your brand in clear picture with the size and color request, and confirm the place where the logo should be on the products, we can produce for your brand specially. If you still have any doubt, please send ticket to us, our stuff will help you: We have complete production line from mode to packing, strict quality control will be processed after procedure.